1. Scope and the booking platform
These Terms of Service govern your access to and use of the Greenfee365 mobile application and the website at app.greenfee365.com, including related account, discovery, booking access, support, notification, trip planning, and digital caddie features.
The booking marketplace at greenfee365.com has its own official Terms of Service. When you search for, reserve, change, or cancel a tee time through the Greenfee365 booking service, those official platform terms and the conditions shown for the relevant golf club or other supplier also apply. These app terms supplement them. If there is a conflict about a booking, the official platform terms and the confirmed supplier conditions control, subject to any mandatory consumer law that applies to you.
By creating an account, using the app, or continuing to use a covered service after these terms are presented to you, you agree to these terms. If you do not agree, do not use the covered service.
Booking terms can vary by golf club, rate, destination, payment method, and cancellation option. Always review the conditions shown before confirming a booking.
2. Who provides the service
Greenfee365 Europe AB, company registration number 559122-9389, Box 12116, 402 42 Gothenburg, Sweden. You can contact us at hi@greenfee365.com.
In these terms, Greenfee365, we, us, and our refer to Greenfee365 Europe AB. The app website means app.greenfee365.com. The app means the Greenfee365 mobile application. A supplier means a golf club or another provider whose tee times, products, or services are made available through Greenfee365.
3. Eligibility and your account
You may browse parts of the service without an account. Features such as saved preferences, bookings, notifications, and the digital caddie may require an account, a confirmed email address, or a qualifying booking.
You must have legal capacity to enter into the relevant agreement, or use the service with the permission and supervision required by law. You must provide accurate, current information and keep it updated. You are responsible for protecting your sign in details and for activity carried out through your account. Tell us promptly at hi@greenfee365.com if you believe your account has been compromised.
The account is for your personal use unless Greenfee365 has expressly provided a business or partner account. You may not impersonate another person, create an account using information you are not entitled to use, or transfer your account to someone else.
4. What the app provides
Greenfee365 helps golfers discover courses and tee times, manage relevant account and booking information, plan golf trips, receive opted in notifications, and use golf related tools. Some features may be labelled as beta, preview, or coming soon. Availability can differ by device, country, course, booking, or app version.
Course descriptions, images, prices, availability, local rules, facilities, and booking conditions can come from suppliers and other data sources. We take reasonable care in presenting this information, but suppliers remain responsible for the accuracy and currency of the information they provide. Availability is not secured until the booking flow confirms it.
We may improve, replace, pause, or discontinue a feature. Where a change materially affects a paid or confirmed service, we will handle it in accordance with the applicable booking conditions and mandatory law.
5. Bookings and the supplier relationship
Greenfee365 provides an online booking service and acts as an intermediary between you and the relevant supplier. When a booking is confirmed, you enter into a direct agreement with that supplier for the tee time, product, or service. Greenfee365 transmits the booking information and provides confirmation on the supplier's behalf.
A search result, loading state, payment screen, card authorisation, or message that a request is being processed is not by itself a booking confirmation. A booking is confirmed when the service displays or sends an explicit confirmation with the relevant order or booking reference. If a connection is interrupted after you submit a booking, check My Bookings and your email before trying again.
You are responsible for checking the course, date, local tee time, time zone, number of players, player information, price, payment timing, cancellation conditions, and any handicap, age, dress, check in, or course requirements before confirming. You must arrive as instructed and comply with the supplier's local rules and reasonable safety directions.
6. Prices and payments
The checkout shows the price, currency, payment timing, and any amount payable now or at the venue before you confirm. Depending on the supplier and rate, payment may be collected in full, reserved for later capture, collected partly online, or paid at the golf club.
Online card payments are handled through third party payment services, currently Stripe. Greenfee365 facilitates payment for the relevant booking and does not store your full card number or card security code. Your bank, card issuer, payment provider, or supplier may apply its own terms, authentication steps, foreign exchange rate, or fee.
You authorise the amounts and payment timing clearly shown in the checkout and booking conditions. A supplier may also be entitled to charge an agreed cancellation or no show amount under the confirmed conditions. If a displayed price is obviously incorrect, we or the supplier may contact you to correct or cancel the affected booking, subject to applicable law.
7. Changes, cancellations, refunds, and no shows
Cancellation and amendment rights are set for each booking. They can vary by supplier, rate, destination, time remaining before play, and any cancellation option selected at checkout. Some bookings cannot be changed or refunded. There is no single cancellation promise that applies to every tee time.
Review the cancellation and no show conditions in the booking flow and confirmation. Follow the cancellation route shown in My Bookings or the confirmation email where available. If you need help, contact hi@greenfee365.com without delay. Contacting support does not pause a supplier deadline unless we expressly confirm otherwise.
Any refund or retained amount is determined by the confirmed booking conditions, the supplier's rules, amounts already provided to the supplier, and applicable law. Processing times can also depend on the payment provider and your bank. Late arrival or failure to attend may be treated as a no show and may result in loss of the booking price or an authorised charge.
8. Digital caddie and informational features
The digital caddie and other recommendation features provide general golf information generated from the details available to the service. They can be incomplete, delayed, or wrong. They do not guarantee course conditions, distances, weather, club selection, pace of play, safety, or sporting results.
Use your own judgement, verify yardages and local conditions, follow course signage and staff instructions, and stop using a device whenever it would distract you from safe play. The digital caddie is not a substitute for emergency services, medical advice, or professional instruction.
9. Acceptable use
Use the service lawfully and in a way that respects other golfers, suppliers, and our systems. You may not use the service to make fraudulent or speculative bookings, abuse promotions, harass others, upload unlawful or harmful material, probe security, distribute malware, interfere with availability, bypass access controls, or collect data through automated means without our written permission.
You may not copy, scrape, resell, republish, reverse engineer, or commercially exploit the service or its data except where applicable law expressly permits it or Greenfee365 has agreed in writing. Reasonable use of ordinary search engines and links to public pages is permitted.
10. Intellectual property
The app, app website, software, design, text, graphics, Greenfee365 branding, and original content are owned by or licensed to Greenfee365 and are protected by intellectual property laws. Supplier names, course images, maps, and other third party material remain the property of their respective owners.
We grant you a limited, personal, revocable, nonexclusive, nontransferable right to use the service for its intended purpose while these terms apply. No other right or licence is granted.
11. App stores, links, and third party services
Your download and use of the app may also be subject to the rules of Apple App Store, Google Play, your device provider, or another distribution channel. Those businesses are not responsible for Greenfee365 bookings or supplier services.
The service may link to greenfee365.com, golf clubs, map or weather services, payment services, and other external sites. Their own terms and privacy notices apply when you use their services. A link does not mean that Greenfee365 controls or endorses everything on the destination service.
12. Availability and updates
We aim to provide a fast and reliable service, but internet services can be unavailable because of maintenance, supplier systems, network conditions, app store delays, security incidents, or events outside reasonable control. We do not promise uninterrupted or error free access.
You may need to install updates or use a supported operating system to continue using some features. Updates can include security fixes and changes required by suppliers or app stores.
13. Responsibility and consumer rights
Greenfee365 will perform its own services with reasonable care and skill. The supplier is responsible for delivering the booked tee time, facility, product, or service and for the supplier information it provides. To the extent permitted by law, Greenfee365 is not responsible for a supplier's acts or omissions, course closure, local conditions, overbooking, injury caused at a venue, or losses caused by information supplied by another party.
To the extent permitted by law, Greenfee365 is not liable for indirect or consequential loss, lost profit, lost business, or loss that was not reasonably foreseeable when you accepted these terms. Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud or fraudulent misrepresentation, or death or personal injury caused by negligence where such a limitation is prohibited.
Nothing in these terms removes any mandatory consumer right available under the law of your country of residence. If you are a consumer, limitations apply only to the extent that they are valid against consumers under applicable law.
14. Suspension and account deletion
We may restrict or suspend access where reasonably necessary to protect users or systems, investigate suspected fraud or abuse, comply with law, or respond to a material breach of these terms. Where appropriate, we will explain the reason and give you a reasonable opportunity to resolve the issue.
You can request account deletion in the mobile app by opening Settings, scrolling to the bottom, and tapping Delete Account. You can also email hi@greenfee365.com. We may verify your identity before acting. Account deletion does not automatically cancel an upcoming booking, remove information held independently by a supplier, or require deletion of records that we must retain by law or need for legal claims.
15. Governing law and disputes
These terms and Greenfee365's provision of the covered services are governed by Swedish law. If a dispute cannot be resolved with our support team, it may be brought before the courts of Gothenburg, Sweden, unless mandatory consumer law gives you the right to bring it before another competent court.
If you are a consumer, you may also have access to an applicable public consumer dispute body in your country. Using such a body does not remove any right you have to seek a remedy in court.
16. Changes and contact
We may update these terms when the service, supplier model, law, or security requirements change. The effective date identifies the current version. If a change materially affects registered users, we will provide notice appropriate to the change before it takes effect where required.
If one provision is found unenforceable, the remaining provisions continue to apply. Our failure to enforce a provision immediately does not waive it. These terms, together with the policies and booking conditions expressly incorporated into them, form the agreement for the covered service.
Questions about these terms can be sent to hi@greenfee365.com. We would rather resolve an issue clearly and quickly.